This document contains all the rules and conditions governing use of the mrgrup platform. Please read carefully before registering or playing. By using this platform, you agree to comply with all terms stated here.
Six core things every mrgrup user must understand before using this platform.
Only individuals aged 18 and above are permitted to register and play on mrgrup. A KYC verification process is in place to ensure compliance with this requirement without exception.
Each user is only permitted to hold one active account at mrgrup. Multiple account registrations will result in all related accounts being closed, and account balances may be frozen while an investigation is carried out.
All mrgrup bonuses and promotions are subject to the rollover requirements stated in each offer. Bonus funds may not be withdrawn until the rollover requirements have been fully met.
Any attempt to exploit system vulnerabilities, use unauthorized third-party software, or engage in fraudulent activity will result in immediate account termination.
All withdrawals must be made to a bank account or digital wallet registered in the same name as the mrgrup account holder. Withdrawals to third-party accounts are not permitted.
In all matters relating to game disputes, win calculations, and technical decisions, mrgrup's decision is final and binding. All system records serve as the primary reference.
This document is a binding agreement between you as the user and mrgrup as the platform operator. By using any mrgrup service — whether through the website or mobile app — you confirm that you have read, understood, and agreed to comply with all terms and conditions stated below.
Use of the mrgrup platform is limited to individuals who meet all of the following criteria. mrgrup reserves the right to verify any user's eligibility at any time and to revoke access if these conditions are found not to be met.
You must be at least 18 years old to register and use mrgrup's services. This is an absolute requirement that cannot be waived under any circumstances. mrgrup conducts age verification through a rigorous KYC (Know Your Customer) process, and any account suspected of being registered by an underage individual will be suspended immediately while an investigation is carried out.
When registering, you are required to provide accurate, complete, and up-to-date information. This includes your full name, date of birth, phone number, email address, and bank or digital wallet details for withdrawal purposes. Providing false or misleading information is a serious breach of these terms and may result in immediate account termination.
Important: Only one account is permitted per individual, IP address, device, or household. Users found to have multiple accounts will have all related accounts terminated and any wins or fund balances forfeited.
Mrgrup carries out an identity verification process for all accounts, particularly before the first withdrawal is made. Documents that may be requested include a copy of your ID card, passport, bank statement, or utility bill. This process is mandatory and is designed to protect the security of all platform users.
Your mrgrup account is your personal responsibility. You are responsible for keeping your login credentials secure and for all activity that takes place under your account.
Note: mrgrup will not be liable for any losses resulting from unauthorized account access caused by a user's negligence in safeguarding their login credentials.
If you wish to voluntarily close your mrgrup account, please contact our support team. Prior to closure, all funds in the account will be processed in accordance with the prevailing withdrawal policy. Accounts that have been inactive for more than 12 consecutive months may be subject to a maintenance fee or closure at mrgrup's discretion.
Mrgrup supports a wide range of deposit methods including FPX, online banking, local digital wallets, and payment methods commonly used by users in Malaysia. All deposits are processed using 256-bit SSL encryption to ensure every transaction is secure.
Minimum and maximum deposit limits vary by payment method. The latest limit information is displayed in the deposit section of your account. Mrgrup reserves the right to set different deposit limits for different users based on account profile and activity history.
Successful deposits are typically credited to your mrgrup account within minutes. If your deposit is not credited within 30 minutes, please contact our support team with proof of payment for review.
Fund Protection: All funds deposited by users are held in a separate account and are not commingled with mrgrup's operational funds. This ensures your funds are always safe and available for withdrawal.
Mrgrup is committed to processing all valid withdrawals promptly and efficiently. Withdrawals are typically processed within 15 minutes to a few hours depending on the payment method and verification requirements.
Warning: Mrgrup reserves the right to suspend or reject suspicious withdrawals while an investigation is conducted. This includes withdrawals found to be linked to fraudulent activity, unauthorised bonus use, or terms violations.
Daily, weekly, and monthly withdrawal limits apply to all accounts. VIP members enjoy higher withdrawal limits. The latest limit details are available in the withdrawal section of your account.
Mrgrup offers a variety of bonuses and promotions to its members. All offers are subject to specific terms stated in each promotion. These terms form part of the general Terms and Conditions and must be fully complied with.
Every bonus received by a mrgrup user is subject to the rollover (wagering turnover) requirements stated in the relevant promotion's terms. Bonus funds may not be withdrawn until all rollover requirements have been met. Rollover requirements are calculated based on the total deposit and/or bonus amount received.
Warning: Any attempt to exploit the bonus system through multiple account registrations, hedging, or other methods deemed illegitimate by mrgrup will result in bonus cancellation and action taken against the relevant account.
All games offered on the mrgrup platform use a random number generator (RNG) that has been independently verified. The outcome of each game is final and cannot be disputed unless there is clear evidence of a technical failure that affected the result.
In the event of a technical failure, disconnection, or software error during an active game, mrgrup will review system records to determine the game's status. Decisions based on system records are final. Any wins resulting from a technical failure or software error are void and will not be paid out.
Users are responsible for maintaining a stable internet connection while playing, especially for Live Casino games. mrgrup is not liable for losses caused by an unstable internet connection on the user's end.
Use of the mrgrup platform is subject to strict standards of conduct. The following activities are strictly prohibited and may result in immediate account termination:
Serious Warning: Any involvement in money laundering activities will be reported to the relevant authorities without prior notice to the user concerned.
Mrgrup takes user data security very seriously. All personal information collected during registration and platform use is securely stored using the latest encryption technology and is only accessible by authorized personnel.
Your personal data will not be sold, rented, or shared with third parties for marketing purposes without your consent. For full details on how mrgrup handles your personal data, please refer to our Privacy Policy ours.
Mrgrup may share user information with regulatory authorities or law enforcement when required to do so by applicable law. This is a legal obligation that cannot be avoided.
Mrgrup reserves the right to suspend, restrict, or terminate any account at any time and for reasonable cause, including but not limited to violations of these terms, fraudulent activity, or requests from authorities.
If your account is closed due to a terms violation, mrgrup will review and determine the status of any remaining balance based on the investigation conducted. Funds associated with activities that violate the terms will not be returned.
If you wish to close your account voluntarily for responsible gaming reasons, mrgrup provides a self-exclusion option that can be activated through the account settings section or by contacting our support team. For more information, visit the Responsible Gaming ours.
To the extent permitted by applicable law, mrgrup will not be liable for any indirect, incidental, or consequential losses arising from the use of this platform, including loss of anticipated winnings.
Mrgrup's services are provided on an "as is" basis and mrgrup makes no guarantee that the platform will always be free from technical errors or service disruptions. However, mrgrup is committed to resolving any disruptions promptly and providing appropriate compensation where the disruption is caused by a platform error.
Note: These terms and conditions are governed by the applicable laws of the jurisdiction in which mrgrup operates. Any dispute that cannot be resolved through customer support channels will be settled through the established arbitration procedure.
Mrgrup reserves the right to amend, update, or modify these Terms and Conditions at any time without prior notice. It is the user's responsibility to check this page periodically to stay informed of the latest version of the terms in effect.
Continued use of the mrgrup platform following any amendments to these terms constitutes acceptance of those changes. If you disagree with any changes made, you should stop using the platform and contact customer support to close your account.
For any enquiries regarding these Terms and Conditions, please contact the mrgrup customer support team, available 24 hours a day via live chat in our app or on our website.
Current Version: These Terms and Conditions were last updated on January 2026 and supersedes all previous versions.