Privacy Policy MRGrup – Your Data, Our Protection

Mrgrup collects various types of personal information from users. This collection is divided into two main categories: information you provide directly, and information collected automatically while you use our platform.

Information You Provide Directly

When you register a mrgrup account or go through the KYC verification process, we collect information such as:

• Full name as it appears on official identification documents.
• Date of birth for age verification purposes.
• National identification card number or passport number.
• Email address and mobile phone number.
• Current residential address.
• Bank account or digital wallet details registered for deposit and withdrawal purposes.
• Copies of identification documents (such as a national ID or passport) and proof of residence requested during the KYC process.

Automatically Collected Information

While you use the mrgrup platform, our systems automatically record technical information including:

• Your device's IP address.
• Web browser type and operating system used.
• In-account activity logs including login, wagering, deposits, and withdrawals.
• Cookie and session data for security and user experience improvement purposes.
• General location data (based on IP address) for legal compliance purposes.

Every piece of information we collect has a clear and specific purpose. mrgrup does not use user data for purposes beyond those stated below:

• Account management – to process your registration, login, and identity verification.
• Financial transaction processing – deposits, withdrawals, and all financial transactions on the platform.
• Legal compliance – to fulfil KYC requirements, anti-money laundering (AML) compliance, and reporting obligations to the relevant authorities.
• Platform security – to detect suspicious activity, prevent fraud, and protect all users on the platform.
• Customer support – to identify you and provide relevant assistance when you contact the mrgrup support team.
• Service improvement – to understand how users navigate the platform and improve the overall user experience.
• Platform communications – sending important account notifications, promotions (if you have opted in), and policy updates.

Mrgrup does not sell users' personal data. Data sharing with third parties only occurs in limited situations and is subject to strict confidentiality agreements.

Integrated Service Providers

Mrgrup works with third-party service providers that assist in platform operations, including payment gateway providers, gaming software suppliers, and technical infrastructure partners. These providers are granted access only to the data strictly necessary to perform their roles and are bound by rigorous data protection agreements.

Disclosure to Authorities

Mrgrup will disclose user information to law enforcement agencies or regulatory authorities when required by applicable law. This includes investigations related to money laundering, fraud, or other criminal activity involving the use of our platform.

Mrgrup continually invests in security technology and procedures to protect user data from unauthorized access, loss, or misuse.

Technical Security Measures

• 256-bit SSL encryption for all data communications between users and mrgrup servers.
• Encryption of stored data using AES-256 standards for all sensitive information in the database.
• Two-factor authentication (2FA) is available and recommended for all user accounts.
• 24/7 real-time security monitoring by the mrgrup cybersecurity team.
• Regular independent penetration testing to identify vulnerabilities.

Internal Access Controls

Access to user data within mrgrup is restricted to staff who genuinely require it to perform their duties. All access is logged and audited on a regular basis. Staff who violate mrgrup's internal privacy policy will face serious disciplinary action.

Mrgrup uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies – required for core platform functions such as login and session verification. This cannot be disabled.
• Performance cookies – collecting information on how users interact with the platform to help us improve our services.
• Preference cookies – storing user preferences such as language and display settings for a more comfortable experience.
• Security cookies – used to detect and prevent fraudulent activity and to protect user accounts.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the mrgrup platform.

Mrgrup operations may involve transferring users' personal data to servers or service providers located outside Malaysia. When this occurs, mrgrup ensures that all data transfers are carried out with protections equivalent to the standards set out in this Privacy Policy.

Every international service provider we engage is bound by data protection agreements that require them to handle mrgrup user information in accordance with strict security and privacy standards. mrgrup will not transfer data to any country or entity that lacks adequate data protection without additional safeguards in place.

As a mrgrup user, you have certain rights regarding your personal data. mrgrup respects and facilitates the exercise of these rights.

To exercise any of the above rights, please contact the mrgrup support team via live chat in our app or website. We will respond to your request within a reasonable timeframe, typically within 30 days.

The mrgrup platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18. If we discover that data from an underage individual has been collected, the account in question will be closed immediately and the data will be deleted from our systems.

If you believe we may have collected data from an underage individual, please contact the mrgrup support team immediately so we can take the appropriate action.

Mrgrup retains users' personal data for as long as necessary to fulfill the purpose for which it was collected, or for as long as required by applicable law.

• Active account data – retained for as long as your account is active and for a set period following account closure.
• Financial transaction records – retained for a minimum of 7 years after a transaction occurs to meet financial compliance and anti-money laundering requirements.
• Activity and security log – retained for the period necessary for investigation and platform security purposes.
• Customer support communications – retained for a reasonable period to assist in resolving any disputes that may arise.

Once the relevant retention period has expired, your personal data will be securely deleted or anonymized.

Mrgrup reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. Any updated version will be published on this page with the latest revision date.

For material amendments that affect how we use your personal data, mrgrup will endeavour to provide reasonable notice to users — whether through in-app notifications, email, or a prominent notice on our website. Continued use of the platform after such amendments take effect will be considered your acceptance of the updated terms.

We encourage you to review this Privacy Policy page periodically to stay informed about how mrgrup protects your personal information.